Refund Policy

E.H. ECHOSAUDIO offers a 7 day return policy on merchandise based on the following conditions:

  1. Damaged Product Box
    • If Customer receives damaged products; please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify E.H. ECHOSAUDIO  immediately to arrange for a carrier inspection and a pickup of damaged products. Please notify E.H. ECHOSAUDIO Customer Service at sales@echosaudio.net or 00357 96230470 of damaged products WITHIN THE FIRST 48 HOURS of receipt. Timely receipt of this information is necessary for E.H. ECHOSAUDIO to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
  2. Non-Damaged/Defective, Opened Merchandise
    • We will not accept returns on merchandise that has been opened and is not defective.
  3. Defective Products
    • If you have received defective merchandise you must contact E.H. ECHOSAUDIO within 2 days for replacement of defective merchandise with the exact same product.
  4. Replacement Policy:
    • Customer is responsible for returning damaged or defective merchandise to E.H. ECHOSAUDIO
    • E.H. ECHOSAUDIO will not ship replacement merchandise until receipt of damaged or defective item.
    • All defective or damaged returns are subject to verification.
  5. Failure to return a product within the return period will be deemed to be an acceptance of the product.
  6. EXCEPTIONS TO THE ABOVE POLICIES
    • Custom orders, bulk orders, volume licensing software, and other products designated as “This Sale Final”, “No Returns”, or similar language may not be returned.
  7. Refunds can be made only to same card used to pay for good/service.